FlightDepartment puts the same agentic technology pilots use to plan trips behind your front desk. It answers the phone, works your web chat, takes complete reservations — tail, fuel, parking, services — and hands your CSRs a structured request they can confirm in one click. Day, night, and every quick-turn rush in between.
Your CSRs are great with the customers on the ramp. FlightDepartment handles the phone that's ringing while they're out there — and turns every conversation into a structured, confirmable reservation.
An agent that speaks aviation answers your line on the first ring — day, night, weekends, and holiday rushes. It knows your fuel brands, fees, hangar space, and hours, and never puts a pilot on hold.
The same agent lives on your website and text line. Pilots type "top off, GPU, two nights ramp" and get a confirmed reservation back — no phone tag, no email chains, no missed messages.
Every conversation becomes a complete request: tail, type, ETA, fuel order, parking, GPU, lav, ice, catering, transportation. No sticky notes, no re-keying, no "what did that guy on the phone say?"
The agent knows the forecast and your inventory. Gusty night? It offers hangar space. Early departure? It suggests catering and GPU. Every offer is priced from your published rates — and it never forgets to ask.
Your team reviews and confirms in one click — or sets rules to auto-confirm routine requests. The pilot gets a push notification the moment you accept. Fewer no-shows, cleaner handoffs, better ramp planning.
Pilots planning trips on FlightDepartment see your FBO, your services, and your published pricing right in their planning chat — and send you reservations before they've even filed.
No new terminal on the counter, no retraining. FlightDepartment slots in front of the workflows you already run.
We load your services, fuel brands, published pricing, hangar and ramp capacity, hours, and after-hours policy. Forward your phone line — or just the overflow and after-hours calls — and drop the chat widget on your site.
Voice, web chat, SMS, and structured requests from the FlightDepartment pilot network all land in one queue — each one a complete reservation with tail, ETA, fuel, and services.
Review each request and confirm in one click, or auto-confirm the routine ones. Pilots get instant push confirmations, and your team gets a clean arrivals board for the day.
FlightDepartment's pilots plan, brief, and file inside one chat — and book their FBO services the same way. When a pilot plans a trip to your field, your FBO shows up in their planning thread with services and published pricing. The reservation arrives structured, complete, and ready to confirm.
We're onboarding a founding group of FBOs. Tell us your field and we'll show you the agent answering your own service menu.